Wire Legend

For sizing details, please see our Size Guide and the product details on the item you’re considering.

Orders are printed on demand. Production takes 2–5 business days (apparel usually takes 2–3 business days; other product types can take up to 5). After production, U.S. Standard shipping takes 3–7 business days; U.S. Express takes 2–3 business days. Shipping outside the U.S. takes 10–21 business days. Weekends and public holidays are excluded. Typical total delivery time for U.S. Standard is 5–12 business days.

Standard shipping is free on every order with no minimum. U.S. Express shipping is $12.95 per order. Tracking is emailed after your order leaves the facility. If you don’t receive tracking within 7 business days of ordering, contact admin@dragonbugllc.com. Customs duties or taxes may apply to international orders and are the recipient’s responsibility. See our Shipping Policy.

You may request a cancellation or change to the size, color, or address within 12 hours of placing your order, and only before production begins. Eligible cancellations are free and refunded in full, including shipping, to your original payment method. The refund is issued within 5 business days after confirmation; your bank may take a further 5–10 business days to post it. Changes and cancellations aren’t available once production has started. See our Cancellation Policy.

Returns and size exchanges are available within 30 days of delivery for items that are unworn and unwashed, with tags attached. For a size exchange, you pay return shipping and we cover shipping the replacement to you. For a change of mind, you pay return shipping; original outbound shipping charges aren’t refunded, and the item price is refunded to your original payment method.

Email admin@dragonbugllc.com before sending anything to get the correct return address—do not use the registered business address. Use trackable return shipping. Refunds are issued within 5 business days after receipt and inspection; banks may take a further 5–10 business days to post them. Gift cards, Final Sale items, items worn, washed, altered, or missing tags, and returns requested after 30 days aren’t eligible. Returns sent without contacting us first are excluded. See our Refund Policy.

Email admin@dragonbugllc.com within 30 days of delivery with a photo of the issue. We’ll provide a free replacement, and you don’t need to return the original item. If a replacement isn’t available, you’ll receive a full refund for the item. Please include your order number and photos. Support is available Monday–Friday and replies within one business day.

If tracking shows your package was delivered but you can’t find it, check with neighbors and the carrier first, then contact us within 14 days of the delivery date.

See our Refund Policy and Shipping Policy.